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Study of implementation of SPC statistical method for control of technological operations
Ondruška, Jan ; Zeman, Karel (referee) ; Jurová, Marie (advisor)
The master’s thesis contains a procedure of implementation of statistical process control for a machining process in a chosen company. The method is based upon knowledge of this topic which are mentioned in the first part of the thesis. The output is a comparison of general process performance before and after implementation of the above-mentioned statistical method and evaluation of the influence of this new method at the process. The comparison is done using hypothesis testing of specific statistical variables and analysis of process performance and capability of both data sets. The acquired knowledge and experience will be used for implementation of statistical process control for other processes in the company’s production portfolio.
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Quality Management Tools
Lysý, Zbyněk ; Vintr, Michal (referee) ; Vintr, Michal (referee) ; Fiala, Alois (advisor)
This bachelor thesis discusses the methods and tools of total quality management (TQM). The thesis is divided into two main sections. The first section explores the decision making tools, in particular statistical process management tools and team work methods. The second section describes the tools being predominantly used for enforcing the decisions such as motivation, leadership and appraisals.
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Implementation of Total Quality Management System in Small or Medium Service Enterprise
Hemerka, Jakub ; Šlemr, Martin (referee) ; Škapa, Stanislav (advisor)
Úspěch společnosti poskytující služby je závislý na efektivním využití kvalifikovaných lidských zdrojů. Na rozdíl od výrobní společnosti u firmy poskytující služby není vždy proveditelné zcela standardizovat výstupy, proto efektivita společnosti je závislá na optimalizaci vnitrofiremních procesů a přesném vymezení rolí u jednotlivých pozic. Principy Total Quality Managementu aplikované na společnost poskytující služby zajistí standardizaci fungování a vnitrofiremních procesů společnosti při zachování potřebné flexibility, což z dlouhodobého hlediska společnosti poskytující služby přinese výhody oproti konkurenci, zefektivnění řízení organizace a zvýšení návratnosti investice pro majitele/investora. Součástí práce je návrh implementace TQM připravený pro SME zabývající se poskytováním IT služeb.
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Řízení kvality destinace jako produktu cestovního ruchu
Mlejnková, Kateřina
The diploma thesis deals with the quality of tourism services in the city and its evaluation. As a source of data, primary research of service providers in the urban destination as well as the secondary data from previous researches was used. The overall objective was to evaluate approaches to the quality of tourism services in urban destinations. At the same time, the most important quality factors influencing the demand from the point of view of service providers was determined thus the cultural-social attractions, accommodation and boarding. The findings of the thesis are the proposal for evaluation of the product quality in a case study Brno and surrounding (Brno a okolí), the contribution is an increase of the demand for the destination and its turnout.
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Study of implementation of SPC statistical method for control of technological operations
Ondruška, Jan ; Zeman, Karel (referee) ; Jurová, Marie (advisor)
The master’s thesis contains a procedure of implementation of statistical process control for a machining process in a chosen company. The method is based upon knowledge of this topic which are mentioned in the first part of the thesis. The output is a comparison of general process performance before and after implementation of the above-mentioned statistical method and evaluation of the influence of this new method at the process. The comparison is done using hypothesis testing of specific statistical variables and analysis of process performance and capability of both data sets. The acquired knowledge and experience will be used for implementation of statistical process control for other processes in the company’s production portfolio.
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Methods for Quality and Processing Management in public administration CR
Procházka, Matěj ; Ochrana, František (advisor) ; Langr, Ivan (referee)
The Thesis deals with the quality management methods based on Total Quality Management principles and their use in Czech public administration practice. It tries to answer questions about the quality management methods and tools which are used in the practice of the public administration. The main questions are: What is the current status of quality management, what is its essence and what factors it influences. Because the quality management methods are based on the business process management the Thesis also deals with this concept and its application to the public administration practice.
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